FREQUENTLY ASKED QUESTIONS
1. What is the 6-in-1 Handheld Pulse Cleaner used for?
The 6-in-1 Handheld Pulse Cleaner is designed for a variety of cleaning and surface-treatment tasks. It can be used to help remove rust, oil residue, dirt, oxidation, paint residue, and other surface contaminants from suitable metal parts and surfaces.
2. What is the power rating of the cleaner?
The unit is rated at 3000W and is designed to provide powerful cleaning performance for demanding surface-cleaning applications. Always follow the operating instructions and use the device only with a compatible power supply.
3. Can I connect it directly to a household power supply?
The product is designed for convenient electrical operation. Before connecting the device, always check the voltage and electrical requirements shown on the product label or supplied instructions and make sure your power supply is compatible.
4. What materials and items can I clean?
The cleaner is primarily intended for suitable metal surfaces and components, such as automotive parts, machinery components, tools, metal panels, pipes, and workshop equipment. Always test the device on a small, inconspicuous area first, especially when working with delicate or coated surfaces.
5. How long does shipping take?
Our standard processing time is 0 business days, and the estimated delivery time is 3–7 business days. Orders are normally processed on the same business day, although orders placed outside business hours, on weekends, or on public holidays may be processed on the next available business day.
6. Do you offer free shipping?
Yes. Standard shipping is free on eligible orders from rustivo.shop. Where free standard shipping applies, no standard shipping charge will be added at checkout.
7. Can I return the product if I am not satisfied?
Yes. We offer a 30-day return policy, meaning you have 30 days after receiving your item to request an eligible return. The product should generally be returned in the same condition in which it was received, with its original packaging and proof of purchase. Statutory consumer rights, including applicable EU withdrawal rights, remain unaffected.
8. What should I do if my product arrives damaged or does not work correctly?
Please inspect your order after delivery. If the product arrives damaged, defective, or incorrect, contact us as soon as possible at kristylync59@gmail.com. Please include your order number and, where appropriate, photos showing the issue so we can review the problem and provide an appropriate solution, such as a replacement, return, or refund.