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SHIPPING POLICY
Last Updated: September 1, 2026
Thank you for shopping at rustivo.shop. This Shipping Policy explains where we ship, our shipping costs, order processing times, estimated delivery times, tracking information, and other important shipping information.
1. SHIPPING DESTINATIONS
We currently ship orders to customers in:
Germany
Orders placed through rustivo.shop must provide a valid and complete delivery address within our supported shipping destination.
If we are unable to deliver an order to the address provided, we will contact you using the contact information submitted with your order.
2. SHIPPING COST
We offer FREE STANDARD SHIPPING on all eligible orders shipped to Germany.
Standard Shipping Cost: FREE
There is no minimum purchase requirement for our standard free shipping unless otherwise clearly stated during checkout or as part of a specific promotion.
Any optional or additional shipping services and their associated costs, if available, will be clearly displayed at checkout before payment.
3. ORDER PROCESSING TIME
Our standard order processing time is:
Processing Time: 0 business days
Orders are normally processed on the same business day they are received.
Orders placed outside normal business hours, on weekends, or on public holidays may be processed on the next available business day.
Because orders may enter the shipping process shortly after they are placed, please contact us immediately if you need to change or cancel an order.
4. ESTIMATED DELIVERY TIME
Our standard estimated delivery time is:
Delivery Time: 3–7 business days
The estimated delivery period begins after the order has been processed.
Our standard order timeline is therefore:
Processing Time: 0 business days
Delivery Time: 3–7 business days
Estimated Total Delivery Time: 3–7 business days
Shipping Cost: FREE
Shipping Destination: Germany
Business days generally exclude Saturdays, Sundays, and applicable public holidays.
5. SHIPPING METHOD
Orders are shipped using standard tracked shipping services where tracking is available.
The specific carrier used for an order may vary depending on the delivery location, product, package size, logistics availability, and other operational requirements.
Where tracking is available, customers will receive tracking information after the order has been shipped.
6. ORDER CONFIRMATION
After successfully placing an order, you will normally receive an order confirmation at the email address provided during checkout.
Please review your order confirmation carefully and make sure your:
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Full name is correct;
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Delivery address is complete;
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Postal code and city are correct;
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Products and quantities are correct; and
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Contact information is accurate.
If you notice an error, please contact us immediately at kristylync59@gmail.com.
7. SHIPPING CONFIRMATION AND TRACKING
Once your order has been shipped, you may receive a shipping confirmation containing tracking information where tracking is available.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
If you have questions about your tracking information or shipment status, please contact us at:
8. DELIVERY ADDRESS
Customers are responsible for providing an accurate and complete delivery address when placing an order.
Please ensure that your street address, house or apartment number, postal code, city, country, and other required delivery information are correct.
If you discover an error after placing your order, contact us immediately.
Because our processing time is 0 business days, we cannot guarantee that an address can be changed after an order has entered the shipping process.
Additional costs resulting from incorrect or incomplete delivery information may be the customer's responsibility where permitted by applicable law.
9. DELIVERY DELAYS
Our standard estimated delivery time is 3–7 business days.
However, occasional delays may occur due to circumstances such as:
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Carrier or transportation disruptions;
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Severe weather conditions;
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Public holidays;
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High seasonal shipping volumes;
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Customs procedures where applicable;
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Incorrect or incomplete delivery information; or
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Other circumstances outside our reasonable control.
If your order has not arrived within the expected delivery period, please contact us at kristylync59@gmail.com.
We will review the available shipping information and assist you with the status of your order.
Nothing in this policy limits any mandatory consumer rights concerning delayed delivery.
10. CUSTOMS, DUTIES, AND TAXES
For orders shipped to Germany, any applicable taxes, duties, customs charges, or other mandatory charges will be handled in accordance with applicable law and the information presented during the ordering and checkout process.
We will not intentionally impose undisclosed shipping charges after an order has been completed.
If any additional charge is legally payable by the customer, this will be communicated where required by applicable law.
11. LOST PACKAGES
If your tracking information indicates that your package may be lost, or your package has not arrived within a reasonable period after the estimated delivery window, please contact us at:
Please provide your order number and any available tracking information.
We will review the shipment and, where appropriate, work with the shipping provider to investigate the issue.
If a shipment is confirmed as lost before lawful delivery to you, we will provide an appropriate solution in accordance with applicable consumer protection laws, which may include a replacement or refund.
12. PACKAGES MARKED AS DELIVERED
If your tracking information shows that your order has been delivered but you cannot locate the package, please first check:
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The delivery location and surrounding area;
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Other members of your household;
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Neighbors where appropriate;
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Your building reception or management; and
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Any delivery notice provided by the carrier.
If you still cannot locate your package, please contact us at kristylync59@gmail.com with your order number and tracking information.
13. DAMAGED OR INCORRECT DELIVERIES
Please inspect your order when it arrives.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs showing the issue.
We will review the situation and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer protection laws.
14. MULTIPLE PACKAGES
Some orders may be shipped in more than one package.
If this happens, individual packages may arrive at different times and may have separate tracking numbers.
Receiving one package does not necessarily mean that the remainder of your order is missing.
Please review your shipping confirmation and available tracking information for additional shipments.
15. ORDER CHANGES AND CANCELLATIONS
Our standard processing time is 0 business days, which means orders may enter the shipping process shortly after being placed.
If you need to cancel an order or change your shipping information, please contact us immediately at:
We will make reasonable efforts to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
If an order has already been shipped, our Return & Refund Policy and applicable statutory consumer rights will apply.
16. RETURNS
Returns and refunds are governed by our Return & Refund Policy.
We offer a 30-day return policy for eligible products, subject to the conditions stated in our Return & Refund Policy.
Please contact us before returning an item so that we can provide the appropriate return instructions.
Return Contact: kristylync59@gmail.com
17. EUROPEAN UNION CONSUMER RIGHTS
Nothing in this Shipping Policy is intended to restrict or exclude mandatory rights available to consumers under applicable European Union or national consumer protection laws.
Where applicable, consumers may have statutory rights concerning delivery, delayed delivery, cancellation, withdrawal, risk of loss, defective goods, non-conforming goods, replacements, and refunds.
Where a provision of this Shipping Policy conflicts with a mandatory consumer protection requirement, the applicable mandatory legal requirement will prevail.
18. CONTACT INFORMATION
If you have any questions about shipping, delivery, tracking, or your order, please contact us:
Store: rustivo.shop
Legal Business Name: Phnom Penh Systuen v/Longdy Tol
Responsible Person: Longdy Tol
Business Registration Number: CVR 27331378
Business Address:
Jyllingevej 188
2610 Rødovre
Denmark
Email: kristylync59@gmail.com
Website: rustivo.shop
Last Updated: September 1, 2026