Widerrufsrecht
RETURN & REFUND POLICY
Last Updated: September 1, 2026
Thank you for shopping at rustivo.shop. We want you to be satisfied with your purchase. This Return & Refund Policy explains our return, exchange, cancellation, return shipping, and refund procedures.
This policy applies to eligible orders placed through rustivo.shop and delivered to customers in Austria.
Nothing in this policy limits or excludes any mandatory consumer rights available under Austrian or European Union consumer protection laws.
1. 30-DAY RETURN POLICY
We offer a 30-day return policy.
You have 30 days after receiving your item to request an eligible return.
We accept eligible returns for both:
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Defective, damaged, or incorrect products; and
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Non-defective products returned because you changed your mind or no longer want the item.
To be eligible for a return under our voluntary 30-day return policy, the product must generally be:
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New and unused;
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In the same condition in which you received it;
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Unworn, where applicable;
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Complete with any included accessories;
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With original tags or labels, where applicable; and
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In its original packaging.
You will also need your receipt, order confirmation, or other reasonable proof of purchase.
Return Window: 30 days
Accepted Product Condition: New and unused
2. HOW TO REQUEST A RETURN
To request a return, please contact us at:
Email: kristylync59@gmail.com
Please provide your order number and the reason for your return.
If the product is damaged, defective, or incorrect, we may also ask you to provide photographs or other reasonable information so that we can evaluate the issue.
Please do not send your product back before contacting us.
Once your return request has been reviewed and accepted, we will provide instructions explaining how and where to send your return.
Return Method: By mail
Returns sent without first requesting a return may not be accepted.
3. RETURN ADDRESS
Approved returns should be sent according to the return instructions provided by our customer service team.
Our return address is:
Phnom Penh Systuen v/Longdy Tol
Jyllingevej 188
2610 Rødovre
Denmark
Please contact us at kristylync59@gmail.com before sending any return.
4. NON-DEFECTIVE RETURNS
We accept eligible returns of non-defective products within 30 days after delivery.
For example, you may request a return if you change your mind and the product otherwise meets the eligibility requirements of this policy.
For non-defective returns under our voluntary 30-day return policy:
Return Method: By mail
Return Shipping Cost: Customer responsibility
Restocking Fee: €0.00
The customer is responsible for the direct cost of returning a non-defective product, except where otherwise required by applicable law.
We recommend using an appropriate shipping method and retaining proof of shipment until your return has been completed.
5. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order as soon as possible after delivery.
If your product arrives:
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Damaged;
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Defective;
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Incorrect;
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Incomplete; or
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Otherwise not in conformity with your order,
please contact us as soon as possible at:
Please provide your order number and, where appropriate, photographs or other information showing the problem.
After reviewing the issue, we will provide an appropriate solution in accordance with applicable law. This may include a repair, replacement, return, or refund, depending on the circumstances and your applicable statutory rights.
Where we are responsible for the return because the product is defective, damaged, incorrect, or otherwise non-conforming, we will cover return shipping costs where required by applicable law.
Nothing in this policy limits your statutory rights regarding defective or non-conforming goods.
6. RETURN SHIPPING COSTS
Return shipping costs depend on the reason for the return.
Non-Defective Returns
For eligible non-defective returns made under our voluntary 30-day return policy:
The customer is responsible for the return shipping costs.
This includes eligible returns made because you changed your mind or no longer want the product.
Defective, Damaged, or Incorrect Products
If the product is defective, damaged, incorrect, or otherwise non-conforming, return shipping costs will be handled by us where required under applicable consumer protection laws.
Please contact us before returning any product so that we can provide the appropriate instructions.
7. NO RESTOCKING FEE
We do not charge a restocking fee for eligible returns.
Restocking Fee: €0.00
No restocking fee will be deducted from an eligible refund.
This does not affect any responsibility for diminished value that may lawfully apply under a statutory right of withdrawal where a product has been handled beyond what is necessary to establish its nature, characteristics, and functioning.
8. EXCEPTIONS / NON-RETURNABLE ITEMS
Certain products may not qualify for our voluntary return policy or may be subject to statutory exceptions.
These may include:
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Perishable goods, such as food, flowers, or plants;
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Custom-made or personalized products;
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Products made according to customer specifications;
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Certain sealed personal care or hygiene products after the seal has been broken;
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Hazardous materials;
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Flammable liquids or gases; and
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Gift cards.
Please contact us at kristylync59@gmail.com if you have questions about the return eligibility of a particular product.
Any exclusions under our voluntary return policy do not override mandatory consumer rights that apply under Austrian or European Union law.
9. EXCHANGES
If you would like a different product, the fastest method is generally to return the eligible product you received and place a separate order for the new product after your return has been accepted.
If you received a defective, damaged, or incorrect product, please contact us before placing another order so that we can determine the appropriate solution.
10. AUSTRIA AND EUROPEAN UNION – 14-DAY RIGHT OF WITHDRAWAL
Consumers in Austria and other applicable European Union countries generally have a statutory right to withdraw from an eligible distance purchase within 14 days without giving a reason, subject to applicable statutory exceptions.
The withdrawal period generally expires 14 days after the day on which you, or a third party designated by you other than the carrier, receives the goods.
To exercise your statutory right of withdrawal, you must inform us of your decision to withdraw from the contract by a clear statement before the withdrawal period expires.
You can contact us at:
Email: kristylync59@gmail.com
Postal Address:
Phnom Penh Systuen v/Longdy Tol
Jyllingevej 188
2610 Rødovre
Denmark
To meet the withdrawal deadline, it is sufficient to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
The statutory 14-day right of withdrawal is separate from our voluntary 30-day return policy.
Where the statutory right of withdrawal provides you with rights that differ from or exceed conditions contained in our voluntary return policy, your mandatory statutory rights will remain unaffected.
11. CONDITION OF GOODS UNDER THE EU RIGHT OF WITHDRAWAL
When exercising a statutory right of withdrawal, you may inspect and handle the goods only to the extent necessary to establish their nature, characteristics, and functioning.
You may be responsible for any diminished value of the goods resulting from handling beyond what is necessary for that purpose, where permitted by applicable law.
The statutory right of withdrawal may not apply to certain categories of goods where an exception provided by applicable law applies, including certain personalized products, perishable goods, and certain sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed.
12. RETURN COSTS UNDER THE EU RIGHT OF WITHDRAWAL
For an eligible return made under the statutory EU right of withdrawal, the customer is responsible for the direct cost of returning the goods, except where applicable law requires otherwise or where we have expressly agreed to bear those costs.
If the goods are defective, damaged, incorrect, or otherwise non-conforming, different rules may apply and we will cover return costs where required by applicable consumer protection law.
Please contact us at kristylync59@gmail.com before returning the goods.
13. REFUNDS
Once we receive and inspect your eligible return, we will notify you whether the refund has been approved.
If approved, your refund will be issued to your original payment method.
Refund Processing Time: Up to 10 days
We aim to process approved refunds within 10 days.
After we issue the refund, your bank, credit card company, or payment provider may require additional time to post the funds to your account. Processing times imposed by financial institutions are outside our control.
If you have questions about an approved refund, please contact us at:
14. REFUNDS UNDER THE EU RIGHT OF WITHDRAWAL
Where you validly exercise a statutory right of withdrawal, reimbursement will be handled in accordance with applicable Austrian and European Union consumer protection laws.
Where required by law, we will reimburse eligible payments received from you, including the cost of our least expensive standard delivery method offered for the original order.
If you selected a more expensive delivery method than our standard delivery option, the additional delivery cost may not be refundable where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed or required by law.
Where permitted by applicable law, we may withhold reimbursement until we have received the returned goods or until you have provided evidence that you have sent the goods back, whichever occurs first.
15. ORDER CANCELLATIONS
If you wish to cancel an order before shipment, please contact us as soon as possible at:
Because orders may be processed quickly, we cannot guarantee that a cancellation request can be completed once an order has entered processing or has already been shipped.
If your order has already been shipped, you may request an eligible return after receiving it in accordance with this policy and your applicable statutory consumer rights.
16. PROOF OF PURCHASE
We may request reasonable proof of purchase before processing a return, exchange, or refund.
Acceptable proof may include:
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Your order number;
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Order confirmation;
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Receipt;
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Confirmation email; or
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Other reasonable purchase documentation.
Please provide accurate order information so that we can locate your purchase and process your request efficiently.
17. RETURN POLICY SUMMARY FOR AUSTRIA
Our standard return terms for eligible orders delivered to Austria are:
Return Country/Region: Austria
Return Window: 30 days
Accepted Product Condition: New and unused
Defective Product Returns: Accepted
Non-Defective Product Returns: Accepted
Return Method: By mail
Return Shipping for Non-Defective Products: Customer responsibility
Restocking Fee: €0.00
Refund Processing Time: Up to 10 days
Statutory EU Withdrawal Period: 14 days, where applicable
Mandatory Austrian and European Union consumer rights remain unaffected.
18. CONTACT INFORMATION
If you have questions about returns, refunds, exchanges, cancellations, or damaged or defective products, please contact us:
Store: rustivo.shop
Legal Business Name: Phnom Penh Systuen v/Longdy Tol
Responsible Person: Longdy Tol
Business Registration Number: CVR 27331378
Business Address:
Jyllingevej 188
2610 Rødovre
Denmark
Email: kristylync59@gmail.com
Website: rustivo.shop
We will make reasonable efforts to respond to customer service inquiries as soon as possible.
Last Updated: September 1, 2026